Hola Todos!
A few blog posts back, I mentioned I met Brain Solis at a Philly Tweet-up when Brian was in town to discuss his new book “What is the Future of Business.” I’m reading the book now and with a nice jolt of serendipity, Michael Stelzner of the to the Social Media Examiner podcast recently interviewed Brian. The podcast provides a nice book summary and overview, as well as, explains in detail the four different “moments of truth.”
Something to check out today…
Best regards,
Dr. Dan-o
Associate Professor of Marketing
Stillman School of Business
Seton Hall University